Frequently asked questions
Answers to common questions about products, customization, sampling, production and shipping.
Company and products
Are you a factory or a trading company?
We are a factory integrating product development, manufacturing and sales.
Which product categories can buyers ask about?
OEM and ODM phone cases, MagSafe cases, TPU and silicone cases, leather and IML cases, tablet and earphone cases, tempered glass and related mobile accessories.
Can I customize products?
Yes. Tell us the model, material, design, logo, packaging and quantity requirements so the team can prepare a customization plan.
MOQ, sampling and delivery
What is your MOQ?
For selected in-stock products, the published minimum is 10 pieces per color and model. Customized products have different MOQs based on the material, process and packaging.
How can I get a sample?
Non-customized samples may be available. Customized samples normally require a sample fee, which can be discussed against the production MOQ.
What is your delivery time?
For selected in-stock products, the published delivery time is 3–5 working days. Customized sample and mass-production timing must be confirmed with the sales team.
Quality and packaging
How do you guarantee quality?
A pre-production sample can be confirmed before mass production. CHAMPIONS uses in-house testing, production inspection and final inspection before shipment.
What is your standard packing?
Standard products are commonly packed in OPP bags. Contact the team for custom retail packaging, boxes, inserts and labels.
Can you provide certifications?
Yes. Contact the sales team with the required certificate or market standard and they will provide the relevant files for review.
Payment and shipping
Which payment methods do you accept?
Published options include T/T, L/C, D/P, D/A, MoneyGram, credit card, PayPal, Western Union, cash and escrow. Confirm the available method for your order.
Which shipping methods are available?
DHL, UPS, EMS, FedEx and TNT are available for suitable shipments, or the buyer's nominated shipping agent can be used.
What information is needed for a quotation?
Share phone model, material, quantity, logo or packaging requirements, destination country and sample requirements.